Panera Bread - 11215 Cermak Road, Westchester

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Reviews about Panera Bread

• Haidee Carrasco
  ★ ☆ ☆ ☆ ☆
  I have gone to this Panera a number of times and have had okay service, never something that truly bother me. However, today was different. I ordered an online pick up order and noticed first I was missing my smoothie, ok no problem will ask. Then I see that the side item I ask to be chips not a yogurt was not switched and it states that switch on the receipt. Anyways I ask about the strawberry banana smoothie and they first snatch my receipt off my bag to make sure I am not lying and then say they have no bananas with a big attitude. They finally go and make me a different smoothie, unhappy to that fact. They give me an attitude for the chips and went into my bag grabbed the yogurt and dropped the chips. I felt very uncomfortable and did not appreciate the attitude from the whole staff. I like Panera I am a rewards member, this is one Panera I will not be visiting again. Please talk to your employees on how to handle these situations better, and not make it seem like the customer is a big hassle or the issue.

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